THE GOOD NEWS: Our production and deliveries are all running like a well-oiled machine, if you order a frame you will get it in the timeline window quoted on our site. THE BAD NEWS: Due to a Christmas overload we are experiencing a high level of pre-sales customer service emails that our small support team cannot effectively respond to. Therefore, until Jan 11th, 2021 we are only able to respond to customers, who have made a purchase and have an order number. So, if you have a question about a frame or product you have purchased, feel free to use this form to contact us. We will only be able to respond to emails sent to us with a valid order number. Thanks for understanding the Kingdom Team